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Terms and conditions

We promise to take great care with your order. We pride ourselves on our customer service and nothing is too much trouble.

Whilst we do have set products, if there is something you would really like included or themed (e.g. Paddington Bear products) we will be happy to discuss and try and source content for you.

Terms of Service


This website is operated by Bonnie Boo Gifts. Throughout the site, the terms “we”, “us” and “our” refer to Bonnie Boo Gifts. Bonnie Boo Gifts offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. – owned & operated by Bonnie Boo Gifts

General email –

Telephone - 07711 107436


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependent to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


You are deemed to place an order with us when using the ‘checkout’ process. As part of the checkout process you will be given the opportunity to check your order and correct any errors before confirming. We will email an order acknowledgement detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order and that will be after all monies have cleared. When we dispatch the order, the purchase contact will be made even if payment has been processed immediately unless we notify you that that we cannot accept the order or you have cancelled your order.

We may refuse the order if:

  • The goods are not available
  • We cannot obtain authorisation of payment
  • If there has been a product description or price error
  • If you do not meet the eligibility criteria set out in our terms & conditions

6.1 Offers & Promotional Codes

From time to time offers and promotions will be available following an announcement either at events or via social media or direct to our registered users. Each offer will have a unique code available for a limited time.

All offers are subject to availability. We reserve the right to alter any specific terms or end date of an offer at any time.

You can only use one promotional code per order.

6.1.1. Corporate Promotional Codes

If you work for a large corporate business then you can request a discount code for you and your colleagues to use. As the referrer, you will join our loyalty scheme and be rewarded when your corporate code is used.

5 code uses - Level 1 reward
10 code uses - level 2 reward
20 code uses - level 3 reward
21+ code uses - level 4 reward

Rewards will only be counted following the use of the promotional code when ordering but will not be counted if the order is refunded for any reason.

Only one code will be issued per company (exceptions may apply) and will be active for 12 months.

6.2. Payment

We accept credit and debit cards, Visa, Master Card & American Express.

6.3. Packaging & Delivery Information and Advice

We take great care to ensure that when your order leaves us it is packed as securely as possible to reduce movement of products in transit. All our orders are packed individually by hand and include a number of embellishments like artificial flowers and scented embellishments to enhance the look and presentation of the products. However, once orders leave us we cannot be responsible for how they are handled and on occasion items in the package may have moved, but should not be damaged as everything is well protected.

Our deliveries are managed by Royal Mail using its ‘Signed For’ second class service*. The delivery cost for all our products is a fixed cost of £2.95. We endeavour to ship all of our orders as quickly as possible after receipt. In the event of any delay in dispatching your goods we will let you know.

*Some exceptions apply but this will be made clear on the product description and at checkout.  

For your peace of mind and the safe arrival of your goods, all packages require a signature. If no one is available to provide a signature, then the normal Royal Mail process is initiated. In most circumstances a card will be left for the recipient to arrange collection or re-delivery.

We only deliver to UK addresses but would be happy to discuss an international shipping request on an individual basis if purchased in the UK but additional postage charges would apply.

It is strongly recommended that orders are not shipped to a hospital direct as postal staff or couriers are not allowed access to wards so it often means that packages are delivered to ‘Goods In’ and from that point cannot be tracked. We have experienced many hospital deliveries not being delivered to the recipient which is very distressing for the sender and recipient alike. Bonnie Boo Gifts cannot take responsibility for orders left for people other than the recipient.

In addition, Royal Mail or Bonnie Boo Gifts cannot take responsibly for the onward delivery of goods to the recipient at premises such as a business where there is a nominated ‘Goods-In’ area or reception.

Bonnie Boo Gifts cannot be held responsible for any incorrect address information being supplied. If packages are returned to us for that reason, then the full Royal Mail delivery cost would have to be met by the purchaser if a re-send is required.

If a re-send is not required, the full cost of postage and packaging will be levied against any refund of monies paid.

6.4 Message Cards

During the checkout process you will be asked if you want to include a message card and there will be a text area for you to enter your message which will be handwritten by us and placed in your delivery. We can also include a blank card so you can write you own message if you prefer.


We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For further details, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully any third-parties policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. See our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Bonnie Boo Gifts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors/ licencees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

All our products are sourced from wholesalers in the UK who have to adhere to the laws for UK/EU trading and they hold the licences for branded and trademarked products.

Embellishment on our products such as flowers and scented materials as well packaging materials are not toys and should be kept away from children. Adult discretion on suitability of all products should be used at all times and you are responsible for this.

Product packaging may include cellophane, ribbon, elastic bands, tape, child safe glue and plastic eye (on the snuggle bugs) and also instruction tags on toys etc. All these materials and additional embellishments should also be removed before the products are used.

Some of our products contain Childs Farm Skincare/toiletry products which are suitable for new-born babies. As with all skincare products, a patch test is always advised on first use but if you have specific questions about any of the ingredients used by Childs Farm or their products, refer to the company’s website and customer service team at

Bonnie Boo Gifts is not responsible for the suitability of Childs Farm products. Specific concerns should be raised with Childs Farm directly but Bonnie Boo Gifts will of course replace any faulty or damaged products purchased from us.


You agree to indemnify, defend and hold harmless Bonnie Boo Gifts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors/ licencees, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce-ability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with UK law.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at

Refund policy

1.1. If you wish to cancel your order:

  • You can notify us by email at before we have dispatched your goods
  • Where goods have already been dispatched you can return the goods, un-opened in accordance with point c below
  • You can return goods you have ordered for any reason up to 28 days after receipt for a full refund or exchange as long as the goods are in the same condition in which they were sent. Any costs relating to the return of any goods shall be borne by you
  • Once Bonnie Boo Gifts receives the return we will issue a full refund of the product cost (this excludes postage as it cannot be claimed back from Royal Mail)
  • The right to return goods mentioned in this clause will not apply if the product has been used or damaged in any way
  • The provision of this clause does not affect your statutory rights
  • Bonnie Boo Gifts will provide a full refund including postage costs if we have made an error with your order.
  • You must ensure you get proof of postage for any returns sent back to Bonnie Boo Gifts.

1.2. Late or missing refund

  • If you haven’t received a refund that you were expecting, first check your bank account again
  • Then contact your credit card company, it may take some time before your refund is officially posted
  • Next contact your bank. There is often some processing time before a refund is posted
  • If you’ve done all of this and you still have not received your refund, please contact us at
  • Refunds will only be issue to the original purchaser of the goods.

1.3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at, and we will issue further instructions.